Shipping policy
Whisperelle currently ships within the United States only.
Processing & Delivery
Orders placed before 5:00 PM CST begin processing the same business day.
Standard Ground Shipping
- Processing Time: 1–2 business days
- Delivery Time: 6–10 business days
Express Shipping
- Delivery Time: 2–4 business days
Business days are Monday through Friday, excluding holidays.
Shipping Rates
Standard Ground Shipping
- Orders under $185.00 — Flat Rate: $7.50
- Orders over $185.01 — Free Shipping
Shipping Carriers
We work with trusted delivery partners, including FedEx, USPS, UPS, DHL, and local carriers, depending on your location.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email within 2–5 business days.
If your tracking link is delayed or not updating, contact us at info@whisperelle.shop, and our support team will assist you as soon as possible.
Customs, Duties & Taxes
Customers are responsible for any customs fees, duties, or taxes that may apply to their order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@whisperelle.shop and include photos of the issue.
We’ll make it right with a replacement, exchange, or return solution as quickly as possible.
Contact Us
Email: info@whisperelle.shop
Phone: +1 402-950-2606
Address: 6100 E O St #326, Lincoln, NE 68505, USA
Business Hours: Mon – Fri, 8:00 AM – 9:00 PM (CST)